Handmade pottery for the thoughtful home.
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Sales Conditions

 
 

SALES CONDITIONS

 

Monsoon Pottery is located in the west town neighborhood of Chicago and is owned and operated by Danielle Chutinthranond. Each piece is handmade and may contain slight variations due to production methods, glazing, and/or firing. We embrace these variations as they define the character and spirit of handmade products. We hope you love every imperfection as much as we do.

 

SHIPPING

We offer free pickup at our west town studio if you are located in the Chicago area. Simply select the pickup option at checkout and you will receive an email to schedule your pickup time. 

Shipping costs are based on weight and ceramics can be heavy. We do not profit from shipping and use only recyclable and biodegradable packing materials. We do our best to estimate shipping costs based on product weight. If the cost you paid for shipping exceeds the actual cost of shipping you will be notified and refunded the difference. 

We are currently only shipping in the United States and have plans to offer worldwide shipping. If you need your shipment by a certain date, please contact us

 

REFUND AND CANCELLATION POLICY

If you are unsatisfied with your products in any way, we will accept returns and issue you a full refund. Simply use the packaging you receive and the pre-paid return label included inside. Returned items that arrive damaged will not be refunded so make sure you re-pack them carefully! 

You may cancel your order at no cost as long as it hasn't shipped yet. If you want to cancel your order after it has been shipped, you can use the return label inside the package; however, you will only be refunded the cost of your order less the cost of return shipping. Contact us to cancel your order. 

 

DAMAGED ITEMS

If your products arrive damaged, please take a photograph of how they arrived in the packaging and send it to danielle@monsoonpottery.com within 5 days of receipt. 

 

FAQs

We use only food safe glazes and all pieces are microwave and dishwasher safe. Your ceramics are durable. Don't be afraid to use them! 

We love: adventurous food, mixology, floral design, third wave coffee, fine teas, and beautifully styled homes. We're always open to collaborations on social media so feel free to send us a message. Maybe we'd be a good fit! 

Commission and wholesale forms coming soon!