Monsoon Pottery is located in the West Town neighborhood of Chicago and is owned and operated by Danielle Chutinthranond. Each piece is handmade and may contain slight variations due to production methods, glazing, and/or firing. We embrace these variations as they define the character and spirit of handmade products. We hope you love every imperfection as much as we do.
We offer free pickup at our West Town studio if you are located in the Chicago area. Simply select the pickup option at checkout and you will receive an email to schedule your pickup time.
We're happy to offer a $5 flat rate for UPS ground if your order is 5 lbs or under. If your order weighs more than 5lbs: you will benefit from our shipping discount and the rate you see is based off the weight of your order. We do not profit from shipping and use only recyclable and biodegradable packing materials. If the cost you paid for shipping exceeds the actual cost of shipping you will be notified and refunded the difference.
Our online store is only set up to estimate shipping costs within the United States; however, we do ship internationally. Please contact us with what you’d like to purchase along with your international address and we will create an invoice for you.
REFUND AND CANCELLATION POLICY
If you are unsatisfied with your products in any way, we will accept returns and issue you a full refund. Simply use the packaging you received and email us for a return label. Returned items that arrive damaged will not be refunded so make sure you re-pack them carefully!
You may cancel your order at no additional cost as long as it hasn't shipped yet. If you want to cancel your order after it has been shipped, you can request a return label once it arrives. It’s easiest if you don’t open the package in this instance and put the new label on the box. However, you will only be refunded the cost of your order less the cost of return shipping. You must cover the cost of return shipping yourself if you cancel an order that is already in transit. Contact us to cancel your order.
If your products arrive damaged, please take a photograph of how they arrived, including the state of the package and how the item(s) arrived in the packaging. Send the photos and a message it to email@example.com within 5 days of receipt.
It’s very important to photograph the packaging in addition to the damaged pottery. We insure all of our shipments and shipping claims are easy to fulfill but we won’t receive our claim insurance values unless sufficient photo evidence is provided.
Use this guide for damaged merchandise photos in order for us to file a claim with UPS (99% of our packages ship UPS Ground).
MISSING OR STOLEN PACKAGES
If your package does not arrive at all, please check your tracking numbers to make sure they are not still in transit. If they are marked “delivered” and still missing, please contact us as soon as possible so we can start a claims process.
Claims differ by carrier. Orders $100 and under will be insured via UPS. Orders $100 and over will have $100 insured by UPS and the remainder insured by Shipsurance.
Please note that when you fill out the delivery section of your order, you should specify in the Special Instructions field if you would like to require signature or other delivery instruction to ensure you receive your package.